Case Study

MAJOR BANK UTILIZES RECALL'S DOCUMENT MANAGEMENT SOLUTIONS

With Recall’s Document Management Solution, Storage is Just the Beginning

Customer Profile

Major bank operating in more than 10 countries in Asia. Over $150 billion in assets.

Challenge

Space constraints to store large volumes of sensitive information. Relocation of large amounts of proprietary material within three months time. Integrating confidential correspondence with associated loan applications.

The Recall Solution

Protect vault storage. ReFile® storage with Routine, Priority and Urgent retrieval options. Customer-specific standard operating procedures (SOPs).

Functional Details

Facility walk-throughs conducted to specify areas for maximum security and efficiency. Weekly updates during migration. Service level agreements (SLAs) established to ensure all contingencies were covered during relocation.

Results

  • Efficiency – On-schedule migration of more than 90,000 security envelopes and 75,000 credit files across multiple countries. Scalability and cost-efficiencies with future expansion.
  • Security – SOPs supporting premium protection. Auditable records and tracking reports.
  • Customer Satisfaction – Ability to focus on core banking activities. Engaging scan on demand services for future operations.
  • Sustainability – Limited capital expenditure required of the bank. Risk mitigated with documents stored in more than one location.
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