Case Study

HEALTHCARE CLIENT DEPENDS ON RECALL FOR DOCUMENT MANAGEMENT SOLUTION

Doctors and Patients Benefit from a Lean and Fit Records Retention Program

Customer Profile

Prominent health services provider in New Zealand providing Primary Care, Public Health, Mental Health, Integrated Care and Services for the Aged.

Challenge

An effective, reliable system to store, retrieve and deliver patient files to and from multiple locations. Ability to access files for ongoing care and in emergency situations.

The Recall Solution

An end-to-end Document Management Solution encompassing secure transport and storage services with daily (OnCall®), priority and urgent (ReFile®) delivery options.

Functional Details

Customer requests logged in for next-day delivery. Four scheduled deliveries per day from Recall’s secure operations center to customer’s medical centers, (OnCall®). 24/7, One-hour delivery time guarantee for Urgent or Priority requests, (ReFile®).

Results

  • Security – Global Security Facility Standards. Stringent Operating Procedures.
  • Efficiency – 24/7 service. Guaranteed delivery within one hour of request. Approximately 3,000 files delivered each month.
  • Customer Satisfaction – Recall securely stores around 45,000 cartons. Ongoing partnership for 4+ years.
  • Sustainability – Compliance with industry-related regulations. Affordable, flexible, scalable solution.
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