City of Tea Tree Gully
When the inadequate storage of Development Application files became a safety hazard, Recall™ ReQuest® revolutionized the system for instantaneous online retrieval of this information online.
The City of Tea Tree Gully provides its citizens in South Australia with a wide range of community services that include city planning, recreation and parks, infrastructure maintenance, and the promotion of their Adelaide suburb to encourage economic development.
The extremely limited file storage space at the council’s busy offices
in Modbury meant that the city’s development application files were overflowing and becoming a work health safety risk. The council couldn’t devote the staff or time to what would be a monumental task to organize all the files themselves, and then search for a suitable off-site facility for storage.
The Recall Solution: ReQuest
Recall dispatched a team of document management specialists to
sort through the applications by hand, organize the city’s documents
in a predetermined sequence, and pack the files into Recall cartons
for digitization and eventual storage at Recall’s secure facilities. Next, the Recall team provided the City of Tea Gully with a comprehensive catalog of all the records, along with an online database and retrieval system. Now staff members can easily keep track of all the city’s development application files as well as retrieve any information from any file almost instantaneously.
Thanks to Recall’s complete document management solution, the City of Tea Tree Gully was not only able to free up much-needed file storage space, but the staff can also now take advantage of a fast, accurate and secure digital retrieval system that puts any data point they’re searching for in any file at their fingertips within seconds.