Case Study

RECALL PROVIDES GLOBAL BANK A BEST-IN-CLASS DOCUMENT DESTRUCTION SOLUTION

Secure and Sustainable Solution Earns Client Confidence

Customer Profile

Global bank operating in over 70 countries.

Challenge

Large volumes of sensitive information. Industry compliance and regulations. Associated risks of less-than-best services.

The Recall Solution

Corporate wide, industry-compliant solution. Full chain-of-custody, closed-loop destruction process. Detailed standard operating procedures (SOPs). Right-sizing service model.

Functional Details

Specially designed steel-encased consoles. Priority secure destruction bags for sensitive information. Bins bar-coded and sealed by trained Recall professional in presence of customer. Alarm and GPS-equipped transport to Recall destruction center where seal is broken and recorded. SOPs stipulating shredding and service specifications such as two stage cross cutting. Regular weighing, monitoring and reporting collection volumes to adjust service level frequency and number of receptacles necessary to achieve high levels of security and efficiency. Certificates of Destruction issued monthly upon internal inspection and approval. All waste paper baskets under desks removed and replaced by locked bins and secure receptacles placed throughout offices and branches.

Results

  • Security - Industry compliant audit trail. Accordance with customer’s Information Security policy. Documented processes and security validation throughout chain-of-custody in completely closed-loop process.
  • Efficiency - Right sized receptacles and collection schedule to service level needed. Customer Satisfaction. Assurance that employees are adhering to document destruction policies. Best-in-class destruction solution.
  • Sustainability - Average number of trees saved per month: 55. Destruction program part of customer’s Corporate Social Responsibility initiative.
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