Case Study

RECALL DELIVERS SECURITY AND COMPLIANCE

Customer Profile

A major insurer operating in Brazil.

Challenge

Outdated document imaging system in place. Customer applications collected from over 80 locations. Regulations mandating applications be processed within 15 days.

The Recall Solution

A comprehensive, digital and physical document management process encompassing scanning, indexing, archiving, web-based access/retrieval and workflow features.

Functional Details

Images ported from obsolete imaging system into Recall’s web-based ReView™ application (developed on Hyland’s OnBase® software). Applications automatically assembled with underwriting and claims-related material using advanced workflow capabilities. Digital images integrated with legacy systems and operations.

Results

  • Security - 128-bit SSL encryption, authorized user access only, (ReView). 24x7, audited Global Network Operations Center; Intrusion Detection; offsite backups; disaster recovery planning/testing (Infrastructure).
  • Efficiency - Time savings of over 2,000 hours a month. 50% time reduction to issue policies. Significant cost savings realized.
  • Customer Satisfaction - Compliance with industry regulations, including audit trails tracking all actions and activities. Resources redeployed to more productive, profitable areas of business. Improved service levels to existing and potential customers.
  • Sustainability - Reductions in paper, postage and printing.
Recall Folder

RESOURCES

Recall Case Study

BROCHURE

DOCUMENT MANAGEMENT SOLUTIONS

Recall solutions enable you to securely manage digital and physical information when, where and how it’s needed.

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Recall Video

VIDEO

DOCUMENT MANAGEMENT FACILITY TOUR

Join us for a video tour of one of Recall’s document management services facilities to see how we organize, store, protect and retrieve your company’s critical information.

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Recall Whitepaper

WHITE PAPER

WHAT IS THE RETURN ON INVESTMENT OF AN INFORMATION GOVERNANCE INITIATIVE?

What does information governance (IG) mean to you? It may vary by organization, but ultimately, many companies are unanimously agreeing that the lack of IG is a big concern. Discover the numerous benefits an IG initiative brings to the table as well as the best methods for funding it.

Download White Paper
Recall Video

VIDEO

RECALL DIGITAL SOLUTIONS

Recall offers scanning, conversion and integrated information management with the most advanced software available.

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Recall Video

VIDEO

TOUR A RECALL DIGITAL SOLUTIONS FACILITY

Watch Recall automate processes for accounts payable and human resources, and convert paper to digital documents.

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