Case Study

DATA BACKUP PROVIDES POSITIVE RETURN

Recall Puts Automation into Motion

Customer Profile

Malaysian branch of global investor services firm offering fund management, shareholder, lending and treasury services.

The Recall Solution

Automated transmission of customer report to Recall. Customized standard operating procedures (SOPs), to customer specification. Vaulted Data Storage. Application of Kaizen and LEAN methodologies to establish key performance indicators (KPIs).

Functional Details (Tape Rotation)

Daily customer-generated email notification at 10 a.m. Priority tape rotation. Same-day delivery by 4 p.m.(Storage Vault). Bio-metric access to CHUBB™ Vault Door. Temperature Control (18-22ºC). Argonite, FM200 fire suppression systems. Anti-electrostatic flooring. Multiple Back-up Power Sources. Closed Circuit TV (CCTV), Motion Detectors and Alarms. Daily customer-generated e-mail notification at 10 a.m.

Results

  • Security - State-of-the-Art Vault monitoring and storage.
  • Efficiency – Implementation occurred in approximately one month, including new system of daily retrieval. Turnkey, daily delivery and retrieval process.
  • Customer Satisfaction – Global reach and local support.
  • Sustainability – Back-up critical information to minimize unforeseen disruption to business operations.
  • Daily same-day pick-up and guaranteed delivery of data tapes according to report generated by the customer.
Recall Folder

RESOURCES

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INFOGRAPHIC

HYBRID STORAGE STRATEGIES

Overview of a data protection strategy that uses tape backup for long-term archiving and cloud backup for short-term storage.

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