Top 5 Financial Institution in Australia Credits Recalls Application Digitization Solution

Digital Document Management Solution Pays Back in Dollars and Sense

Customer Profile
Top 5 Financial Institution in Australia offering financial services including retail, business and institutional banking. Key financial centers located in London, New York, Hong Kong and Singapore.

Challenge
Remove back office processing of credit card applications. Improve time to process applications.

The Recall Solution
Integrated Document Management Solution spanning digitization, data capture and processing. Online review application (ReView®).

Functional Details
Credit card applications sent directly via mail or fax to Recall operation center where they are sorted and prepared for digitization and indexing. If necessary, Recall contacts applicants directly to confirm or complete information or mail back application with a pre-printed letter. After scanning, QA checks are performed. Data is transmitted to credit card approval system for immediate processing. All images are loaded into ReView for online access within 24 hours of receipt.

Results

• Security - 128-bit SSL encryption, authorized user access only (ReView). 24x7, audited Global Network Operations Center; Intrusion Detection; offsite backups; disaster recovery planning/testing (Infrastructure).
• Efficiency - Reduced turn-around time for processing from 7 days to 24 hours. Ability to focus on core business.
• Customer Satisfaction - 15+ year partnership. 100% score in quarterly customer service survey.
• Sustainability - Reduced paper in office with 100% of all applications undertaken by Recall. Decreased operational costs.