Recall Composes a Data Protection Strategy for Global Publishing Company

Global Agreement Speaks Volumes about Recall as a Partner

Customer Profile
A leading global publisher of financial materials operating in over 30 countries. Revenue: more than $6 billion USD.

Challenge
Cost savings through a single, global provider for data protection and document management solutions. Online asset management system. Audit of holdings with incumbent.

The Recall Solution
Single Master Services Agreement with local country service-based agreements. Tailored offering spanning document management, data protection and secure destruction solutions across multiple locations/countries. Turnkey tape collection, archive and supply solution.

Functional Details
Recall General Manager serves as Global Account Manager. Four daily collections accounts and one archive account, which holds all month-end tapes from 15 offices. Data replication across two facilities. Global SOPs for worldwide capability and consistency.

Results

• Security – Advanced vault security requirements. Stringent Standard Operating Procedures (SOPs).
• Efficiency – Single pricing structure.
• Customer Satisfaction – Accounts across U.S., Canada, France, Spain, Australia, Hong Kong and Singapore. Executive sponsorship and attention.
• Sustainability – Global, enterprise-wide solution for full life-cycle information management.